ATL Safety Solutions Online Store Privacy and Returns Policy
Your Privacy:
By using our Website you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.
Our Commitment To Privacy:
Our Privacy Policy was developed as an extension of our commitment to combine the highest quality products and services with the highest level of integrity in dealing with our clients and partners. Our Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new government legislation, new technologies, business practices and our customers’ needs.
We Do Not Sell Our Data:
We will NOT sell your name to a third party for the purposes of their advertising to you. We may send information to you in order to inform you of our services and offers when we believe you will benefit from these services and offers. We will NOT share information about you with any third parties.
What Information Do We Collect And Why:
When you visit our website you may provide us with two types of information: “personal information” you knowingly choose to disclose and that is collected on an individual basis and “website use” information collected on an aggregate basis as you and others browse our website.
1) PERSONAL INFORMATION YOU CHOOSE TO PROVIDE
Email Documents
If you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
How Do We Use The Information That You Provide To Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customer’s personal information. As a customer, you will be given the opportunity, at least once per contact, to notify us of your desire not to receive these offers.
2) WEBSITE INFORMATION:
Web Server Logs:
Server logs help us collect important business and technical statistics. The information in the logs lets us trace the paths followed by users to our Website as they move from one page to another. Web server logs allow us to count how many people visit our Website and evaluate our Website’s visitor capacity. We do not use these logs to capture your individual email address our any personally identifying information about you.
How Do We Use Information We Collect From Cookies And Logs?
We use Website browser software tools such as cookies and Web server logs to gather information about our Website users’ browsing activities, in order to constantly improve our Website and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Website to better meet the needs of our customers and prospective customers.
How Do We Secure Information Transmissions?
When you send confidential personal information including credit card numbers to us on our Website, secure server software that we have licensed, encrypts all information you input before it is sent to use. The information is scrambled on route and decoded once it reaches our Website. Other emails that you may send to us may not be secure unless we advise you that security measures will be in place prior to you transmitting the information. For that reason, we ask that you do not send confidential information such as credit card or account numbers to use through an unsecured email.
3) HOW DO WE PROTECT YOUR INFORMATION?
Information Security:
We utilise encryption/security software to safeguard the confidentiality of personal information we collect from unauthorised access or disclosure and accidental loss, alteration or destruction.
Employee Access, Training, And Expectations:
Our corporate values, ethical standards, policies and practices are committed to the protections of customer information. In general, our business practices limit the use and disclosure of such information only to authorized persons, processes and transactions.
Legally Compelled Disclosure Of Information:
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
Websites Linked To Our Website:
We are not responsible for the practices employed by Websites linked to or from our Website nor the information or content contained therein. Often links to other Websites are provided solely as pointers to information on topics that may be useful to the users of our Website. Please remember that when you use a link to go from our Website to another Website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Website, including Websites that have a link on our Website, is subject to that Website’s own rules and policies. Please read over those rules and policies before proceeding.
Cookies:
Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Website. Cookies are small pieces of data that are stored by your Web browser on your hard drive. Cookies can remember what information you accessed on one Web page to simplify your subsequent interactions with that Website or to use the information to streamline your transactions on related Web pages. This makes it easier for you to move from Web page to Web page and to complete commercial transactions over the Internet. When you use the same computer to return to our site at a later time we will recognize you as a previous guest. We use cookies to make your online experience easier and more personalized. Cookies may permit us to send focused online content to you.
Return Policy
We are sure you will be happy with your purchase. However, in the case you need to return a product to us we offer the following policy.
1) Faulty Items
If a product is faulty and the fault has occurred within the product’s warranty period, the faulty product can be returned to Above the Line Safety Solutions for a replacement. The warranty period is listed within “Specifications” under each product.
Policy Conditions:
- The return request must be made within the product’s warranty period from the date of sale to your customer.
- Your customer’s invoice/receipt must be returned with the product to verify the date of purchase.
- All components relating to the product must be returned
- If a credit is provided, products will be credited at their most recent purchased price.
- The total value of the return will be credited to your account and will be offset against future orders.
The freight charge for the return of a faulty item is at Above the Line Safety Solutions cost.
2) Return of Unwanted Items
At Above the Line Safety Solutions, we offer returns on all products that you are unable to use. Our 60 day returns policy ensures you have ample time to return any unwanted items.
Policy Conditions:
- The return request must be made within 30 days from the invoice date.
- The returned goods MUST be received back in our warehouse within 60 days of the date on the original invoice that the goods were shipped to you on.
- The products that you are returning must be unused, in mint condition and in the original box and packaging. Products returned in any other condition run the risk of being rejected.
- Products will be credited at their current listed price at the time of return.
- The total value of the return will be credited to your account and will be offset against future orders.
The freight charge for “returned goods” is at your cost.
3) Shipping Errors
If we have accidentally sent you the wrong item, we apologise! The incorrect product can be returned to Above the Line Safety Solutions for a credit.
Policy Conditions:
- The return request must be made with 7 days from receipt of shipment
- Products must be in their original, unused condition and in the original box and packaging. Products not in their original condition run the risk of being rejected.
- The total value of the return will be credited to your account.
The freight charge for Shipping Errors is at Above the Line Safety Solutions cost.